The Banktastic Blog

2. Governance. Many organizations now understand that anything that can and will be said about them on the internet will be. The good, the bad, the ugly. And this includes content produced not only from the general public, but also from internal constituents such as employees. Organizations will not only need to begin actively listening so that they are in the know, but they will need rules of engagement for how they deal with multiple types of scenarios from responding to a compliment to dealing with a detractor to following up with an employee who just posted something inappropriate or sensitive.

This is a good article in itself but the second point here really got me thinking about our industry in regards to the compliance side of this business.

We have built our company around the fact that our clients were needing someone to have expertise and experience around particular financial services technology environments but our focus has generally been internal. Does this change things? Does this begin the shift to external communications being infused in the compliance process?

With a new level of transparency available to businesses comes a new level of compliance concerns.